Locked out of your home?
A key left inside, a lost key or a lock that won’t turn? Start with what happened and where you are.
A shut door. A lost key. A lock that won’t turn.
A lockout can happen when a door closes behind you, a key goes missing or the lock stops working. The type of door, the lock and what happened all help identify the next step.
Before arranging a visit, check service coverage and ask about the call-out fee and likely work involved. Keep a description of the problem handy, even if you don’t know the name of the lock.
Key left inside
Mention whether the door has simply shut or was locked with a key. That detail can affect the options.
Lost key
Explain which entrance the missing key opens. After access is restored, consider whether rekeying or replacement is needed.
Key won’t turn
Describe whether the key goes in, turns partway or has broken. Avoid forcing it further into the lock.
What to expect
Describe the problem
Start with your suburb and what happened. Include the type of door and whether you still have a key, if you know.
Discuss the options and estimate
Ask which options may suit and what the initial estimate includes, including any call-out fee.
Assess the door and lock
An inspection may change the work needed or the estimate. Confirm the scope and price before work begins.
An initial estimate may change after inspection. Ask for the final scope and price, and approve them before work starts.
What affects the cost?
The work needed depends on the lock, the door and the reason for the lockout. Before booking, ask which charges are included and whether the total includes GST, where applicable.
See pricing details| Factor | Why it matters |
|---|---|
| Call-out | Travel and assessment may carry a charge. Check what applies to your location before arranging a visit. |
| Lock and door | The type and condition of the lock and door can affect the work and any replacement parts needed. |
| Booking time | Ask whether an additional charge applies to the requested time. After-hours availability must be confirmed. |
Common questions
Not necessarily. It depends on the lock’s condition and why you’re locked out. Rekeying or replacement may be worth considering if a key has been lost. Ask about suitable options before agreeing to the work.
Give your suburb, the type of door and what happened. Mention whether the key is inside, missing, broken or not turning. If you’re unsure of the lock type, a simple description is enough to start.
Check whether it covers the call-out, assessment, labour and any parts. Ask about additional charges and GST, where applicable. An initial estimate may change after inspection; approve the updated scope and price before work starts.
Coverage for individual suburbs is still being confirmed. Include your suburb in the request and check availability before arranging a visit. No branch or office is claimed in any suburb.
Work out the next step.
Start with your suburb and a short description of the lock problem.